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Desktop Field Support Specialist

Job

BridgeView

Castle Rock, CO (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 7/20/2026

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Job Description

The Desktop Field Support Specialist delivers technology solutions that drive business success. The role focuses on desktop support, troubleshooting, and clear communication with users.
Key Responsibilities:
Provide primary computer, peripheral, process, and application support via phone and in person. Diagnose and resolve technical hardware and software problems using troubleshooting techniques. Own reported incidents and problems, maintaining communication until resolution. Assess and prioritize reported issues. Investigate and resolve application and system performance issues with IT personnel. Administer PCs and other devices remotely. Manage the lifecycle of the desktop computing environment, including security updates and hardware maintenance. Create, develop, and maintain functional documentation for applications, hardware, and processes.
Qualifications:
2+ years of experience in technical support. Knowledge of IT Service Desk operations, Microsoft Operating Systems, basic TCP/IP networking skills, and Office 365. Considerable knowledge of software applications and hardware used for automated processes. Ability to establish and maintain effective working relationships. Effective communication skills, both oral and written, for technical and basic user levels. High school diploma or GED supplemented by two years of computer-related education. Possess a valid driver's license and insurance policy to drive vehicles.
Preferred Skills:
Knowledge of SCCM and Symantec Enterprise Protection antivirus client.
Qualifications:
You have 2+ years of desktop technical support experience. Proficient with Microsoft OS, Office 365, and TCP/IP networking. Comfortable troubleshooting hardware, software, and remote device administration