Tier 2 Mac/Windows Technician Denver

Tier 2 Mac/Windows Technician - Denver Sharp Solutions Inc - 1.8 Denver, CO Job Details Full-time $45 - $50 an hour 20 hours ago Qualifications Equipment service recordkeeping Desktop computer repair Mobile device support IT user and group management Technical documentation Laptop (troubleshooting support) iOS Hardware maintenance Operating system updates Mid-level Printer (troubleshooting support) Software installation 3 years Analysis skills Patch management Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration Resolving technical support tickets Operating system security macOS administration Trade school Technical customer support for office equipment Application Maintenance Productivity software Access control management Communication skills Peripheral hardware support

Full Job Description Job Type:

1099 Consultant Role

JOB RESPONSIBILITIES

Deliver on-site deskside support at the Denver, CO location. Provide hardware and software support for Windows and Mac desktops and laptops. Configure, test, and install printers, scanners, and network copier/printers. Install and configure laptops and PCs using standardized computer images. Support users with file share access and permissions-related issues. Track, log, and report all service requests accurately. Perform security vulnerability patching and remediation. Provide conference room/AV support as needed. Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops. Carry out additional duties as assigned.

SkillsExperience:

3-5 years of related experience. Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred. Excellent problem-solving skills. Knowledge of Windows operating systems. Strong experience supporting iOS and macOS. Working knowledge of Microsoft Office Suite. Experience in managing Active Directory, including users, groups, and computers. Excellent documentation, collaboration, and communication skills, both written and verbal. Strong analytical skills and a creative, self-starting approach. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.