IT Support Technician II

IT Support Technician II H2B Consulting, Inc. Englewood, CO Job Details Full-time | Contract $25 - $30 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Preventative hardware maintenance Incident management Technical documentation Equipment troubleshooting Mid-level Printer (troubleshooting support) Software installation Computer hardware Hardware support Customer support ticket management Computer networking IT Associate's degree Escalation handling Leadership Communication skills Full Job Description Full-time Contract Position - Englewood, CO (Onsite) Our Client delivers customer-focused operations and best-of-breed integrations in the aerospace and defense sectors. Through leading-edge technologies and transformative solutions, it has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and one of America's fastest-growing corporations. The Mission Solutions and Technologies (MST) team also provides affordable, turn-key command/control, communications, integrated ISR, force protection, and security solutions worldwide. #InnovatingBeyondLimits The Company Our Client's mission is to stay ahead of the curve, developing solutions today to tackle the challenges of tomorrow. With over 60 years of leadership, they have driven transformative change in the aerospace and defense industry. Their innovative solutions provide connected protection through advanced command, control, and communications platforms, along with capabilities in ISR, cyber, electromagnetic spectrum management, and more, ensuring national security across multiple domains. Dedicated to expanding the industrial base and delivering open architecture platforms, our client plays a crucial role in fostering competition, providing value, and accelerating innovation. Their ability to scale and commitment to open architecture set them apart in driving industry progress. The Position Our client is seeking a motivated and customer-focused IT Support Technician II to provide hands-on technical support in a fast-paced onsite environment. This role is ideal for an IT professional with strong troubleshooting skills, a collaborative mindset, and a passion for delivering exceptional customer service. The IT Support Technician II will be responsible for supporting desktop hardware and software, network connectivity, conference room technology, and IT service desk operations. The ideal candidate is energetic, solutions-oriented, and experienced in resolving technical issues while maintaining high levels of end-user satisfaction. Duties & Responsibilities Configure, install, maintain, and troubleshoot desktop hardware, software, printers, and peripheral devices Provide break/fix support, equipment moves/adds/changes, and integration of new technologies Support basic network connectivity for desktops and other networked devices Perform preventative maintenance for computer systems and audio-visual conferencing equipment Respond to and resolve IT incidents and service requests through the IT service desk ticketing system Escalate complex technical issues to upper-tier IT support teams when necessary Track, prioritize, update, and close support tickets in a timely manner Assist with maintaining IT policies, procedures, and local systems documentation Deliver outstanding customer support and ensure a high level of end-user satisfaction Supervisory Responsibilities No immediate direct reports Skills & Qualifications Experience troubleshooting industry-standard hardware, software, printers, drivers, and peripherals Basic knowledge of networking technology and IT technical standards Strong customer service and customer ownership mindset Ability to understand user and business needs and translate them into technical solutions Excellent written and verbal communication skills Team-oriented approach with strong collaboration and knowledge-sharing abilities Strong organizational, problem-solving, and multitasking skills Associate's degree in a related field or equivalent relevant experience Preferred Experience Experience supporting enterprise desktop environments and IT service desk operations Familiarity with audio-visual conferencing systems and conference room technology Proven ability to manage multiple support requests in a fast-paced environment High-energy, customer-engagement mindset with a drive for excellence Experience documenting IT processes, procedures, and system configurations Ability to work independently while contributing to a collaborative IT team culture Work Environment Onsite position located in Englewood, Colorado This is an 8-month contract position Compensation Position offers an hourly W2 Rate between $25 - $30, with additional benefits Requirements Because this client is a Federal Government Contractor performing services for the DoD, US Air Force, NASA and others, they do require US, Non-Dual Citizenship Certificates, Licenses, Registrations None required Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Perks of the Job Health Benefits Multiple Healthcare plans are available, Vision, Dental, Medical, and Life insurance Paid Time Off Competitive Paid Leave plan includes 10 (PTO) days, 12 Paid holidays, and 5 sick days Financial Benefits Nonmatching, self-administered 401k program through Human Interest Top Tier Clients H2B works with resume-building Clients, offering vast opportunities for growth Professional Support Our employees are set up for success with the tools, training, and time they need Culture of Inclusivity We embrace difference, and we value diversity in our, and every, workforce