The Role Provides advanced technical support for hardware, software, networking, operating systems, mobile devices, Linux, audio/visual systems, and executive users. Diagnoses complex issues, manages support requests, documents resolutions, and collaborates on escalations. Leads and mentors technical support personnel, manages IT projects, configures and maintains systems, and delivers customer-focused assistance. The role also requires ongoing technical development and support for specialized IT environments. Summary Generated by

Built In Sierra Space Careers:

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth. Sierra Space team members share a spirit of innovation and collaboration and a belief that we can deliver on the boldest missions in space today. Together with our customers, we aim to safeguard our nation, sustain human presence in space, and secure the freedom of operations in low Earth orbit and beyond. Our success is measured by the trust of those who rely on what we build and deliver, and our technologies keep the United States and its allies mission-ready throughout space. We are mission-driven, and together, we are an extraordinary team. About the Role The IT Support Technician III provides advanced technical support to employees, resolving complex hardware, software, and network issues. This role involves leading technical support teams, managing projects, and ensuring the efficient operation of IT systems. The IT Support Technician V also provides specialized support in areas such as MDM, iOS, Linux, A/V, and executive support. In this role, you will provide advanced technical support to employees, resolving complex hardware, software, and network issues while leading and mentoring technical support teams by providing guidance and expertise. You will manage IT support projects, ensuring their timely and successful completion, and diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity. Assisting with the setup, configuration, and maintenance of advanced computer hardware and software will be a key part of your responsibilities. You will respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations, while documenting support requests, resolutions, and maintaining accurate records of technical issues. Collaborating with other IT team members, you will escalate and resolve highly complex technical issues as needed. Providing excellent customer service, you will communicate effectively with employees to understand and address their technical needs. Staying updated with the latest advancements in technology and industry trends, you will also participate in training and development opportunities to enhance your technical skills and knowledge. Additionally, you will provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support to meet the organization's diverse technological needs. About You Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower - to join us in this critical mission. We're looking for team members who align with our values, mission and goals - while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

Minimum Qualifications:

Typically 2+ years of related experience. Advanced technical training in computer systems, networking, and troubleshooting. Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support. In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues. Strong problem-solving skills and excellent communication and customer service skills. Strong leadership and project management skills.

Preferred Qualifications:

Certifications:

CompTIA A+, CompTIA Network+,

Microsoft Certified:

Azure Administrator Associate or equivalent. Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications. Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues. Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects. Familiarity with network configurations and troubleshooting. Experience with remote support tools and techniques. Knowledge of IT service management (ITSM) practices and tools. Experience with mobile device management (MDM) solutions and executive support. Familiarity with audio/visual (A/V) systems and support. Prior experience in team leadership.

Compensation :

Pay Range:

$38.65 - $53.15 Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness. Elevate Your Career At Sierra Space, we are committed to your personal and professional development. We empower you to make profound and meaningful contributions and foster a vibrant culture of collaboration, where teamwork ignites breakthrough innovations. We also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, and more. Sierra Space is an industry-leading space and defense technology company providing satellites, spacecraft, and enabling mission systems and components. We deliver mission-proven technologies to our customers that safeguard our nation, protect space-based assets and enable space exploration.

Application Deadline:

This role will remain posted until a qualified pool of candidates is identified.

Please note:

Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees. Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us. Read Full Description Skills Required 2+ years of related experience Advanced technical training in computer systems, networking, and troubleshooting Advanced technical training in MDM, iOS, Linux, audio/visual systems, and executive support In-depth knowledge of computer systems and ability to resolve complex hardware and software issues Strong problem-solving, communication, and customer service skills Strong leadership and project management skills CompTIA A+ certification CompTIA Network+ certification Microsoft Certified Azure Administrator Associate or equivalent Experience with Windows, macOS, Linux, and software applications Experience leading technical support teams and managing projects Familiarity with network configuration and troubleshooting Experience with remote support tools and techniques Knowledge of IT service management practices and tools Experience with mobile device management solutions and executive support Familiarity with audio/visual systems and support Prior experience in team leadership What the Team is Saying Dylan Talent Acquisition Partner, Transportation "My time at Sierra Space has been amazing. It is a fast paced exciting environment where brilliant minds are converging on projects that can truly change human existence for the better." Dylan Talent Acquisition Partner, Transportation "My time at Sierra Space has been amazing. It is a fast paced exciting environment where brilliant minds are converging on projects that can truly change human existence for the better." Sarah Talent Acquisition Partner "I never planned to find a company so early on into my career path that was a lifelong career kind of position. However, I found that here at Sierra Space! I am a valued member of a team that invests in their employees." Chris DCCS Structures Engineer "Through my career, my management has continually ensured that I am working on projects that I found interesting, challenging, and enjoyable. My management has my best interests in mind and they want me to be successful. Additionally, my managers have repeatedly fought for my promotion and empowerment to greater responsibility." Jack Sr Systems Engineer "Sierra Space values its employees and offers growth opportunities. The collaborative work environment is stimulating and rewarding. I am proud to be a part of this company and highly recommend it to anyone seeking a career in the space industry." Sierra Space Compensation & Benefits Highlights Retirement Support — The 401(k) program includes employer matching with a vesting schedule and is repeatedly highlighted as a standout element. Feedback suggests this structure meaningfully supports long‑term savings. Healthcare Strength — Comprehensive medical options (PPO and HDHP) with dental, vision, and HSA/FSA are consistently listed, alongside life and disability coverage. Feedback suggests healthcare offerings are solid and broadly well‑regarded. Parental & Family Support — Paid parental leave is present and commonly described as favorable among core benefits. Feedback suggests new parents can access meaningful time away to care for family needs. Learn more about Sierra Space's Compensation & Benefits → Sierra Space Insights What's It Like to Work at Sierra Space? Sierra Space Culture & Values Sierra Space Career Growth & Development What's the Work-Life Balance Like at Sierra Space? Sierra Space Leadership & Management Sierra Space Company Growth, Stability & Outlook View all jobs at Sierra Space View Sierra Space Profile Report Job