IT Support Specialist AgilityArc Tech Louisville, CO Job Details Contract $23 - $25 an hour 1 day ago Qualifications Enterprise software Customer relationship management (CRM) systems (technically supported) Mobile device management macOS ServiceNow Full Job Description Job Overview We are seeking a dynamic and motivated IT Support Specialist to join our technology team. In this role, you will be the frontline hero for resolving technical issues, maintaining IT infrastructure, and ensuring seamless computer and network operations across the organization. Your proactive approach and problem-solving skills will empower users to work efficiently and securely, fostering a productive digital environment. This paid position offers an exciting opportunity to develop your expertise in a fast-paced, technology-driven setting while making a tangible impact on daily business operations. Responsibilities Provide technical support to end-users by troubleshooting hardware, software, and network issues promptly and effectively. Manage and maintain computer systems, including desktops, laptops, mobile devices, and peripherals across various operating systems such as Windows, macOS, and Linux. Install, configure, and update software applications including Microsoft Office suite and other enterprise tools. Support computer networking tasks such as configuring TCP/IP settings, DNS management, VPN setup, firewall configuration, LAN/WAN troubleshooting, and network security measures like Meraki and firewall rules. Administer Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy for ticketing, ServiceNow, Jira for issue tracking, and network administration tasks. Assist with hardware repairs or replacements for computer hardware components and mobile devices to ensure optimal performance. Monitor IT infrastructure health through analysis skills and maintain documentation of incidents using help desk tools like BMC Remedy or ServiceNow. Skills Strong expertise in technical support with the ability to troubleshoot software issues efficiently. Proficiency in computer management including hardware setup, OS installation (Windows, macOS, Linux), and software deployment. Knowledge of computer networking concepts such as TCP/IP protocols, DNS management, VPNs, LAN/WAN architecture, TCP troubleshooting, and network security protocols including firewalls. Experience with operating systems including Windows (including Windows Server), macOS, and Linux environments. Familiarity with IT support tools like SCCM for system management; Active Directory for user account management; GPO for policy enforcement; BMC Remedy or ServiceNow for ticketing; Jira for project tracking. Ability to manage mobile devices and ensure secure access through VPNs and other security measures like Meraki solutions. Excellent communication skills to provide clear guidance to users at all levels; strong analysis skills to diagnose complex issues quickly. Understanding of network administration principles including LAN setup and maintenance; knowledge of DNS configuration; experience with BMC Remedy or ServiceNow incident management systems. Join us if you're passionate about delivering exceptional IT support that keeps our organization running smoothly! Bring your technical expertise and customer service skills together to create a positive impact every day—empowering colleagues with reliable technology solutions while advancing your career in a vibrant environment!

Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person