Desktop Support Technician - Tier 1 / Tier 2

Locations:

Canaan, CT Work Arrangement:

100%

Onsite Position Type:

Full-Time About the Role We are seeking a dependable, professional, and customer-focused Desktop Support Technician (Tier 1 / Tier 2) to provide white-glove, onsite IT support across our rehabilitation clinic environment. The ideal candidate will deliver exceptional technical support to clinical, administrative, and leadership staff, ensuring reliable technology operations while minimizing disruptions to patient care and clinical workflows. Key Responsibilities Provide hands-on Tier 1/Tier 2 desktop and end-user support. Troubleshoot Windows desktops, laptops, printers, scanners, monitors, mobile devices, and peripherals. Support 365 applications, including Outlook, Teams, Word, and Excel. Resolve login, password, account access, and basic connectivity issues. Install, configure, and maintain workstations, peripherals, and standard software. Troubleshoot wired and wireless network connectivity. Manage help desk tickets, document resolutions, and escalate issues appropriately. Provide onsite assistance for workstation moves, equipment changes, and technology-related needs. Deliver professional, personalized support with clear communication, follow-up, and end-to-end issue ownership. Prioritize issues affecting clinical operations and maintain a clean, organized work environment. Required Skills & Qualifications Experience in Tier 1/Tier 2 desktop support or IT help desk support. Strong troubleshooting skills across Windows environments and end-user hardware. Working knowledge of 365 applications and basic networking. Excellent communication, customer service, and problem-solving skills. Ability to work onsite and support users in a fast-paced healthcare environment. A professional, patient, and service-oriented approach to technical support. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit Dexian | Unlock trajectory-changing opportunities. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay:

From $25.62 per hour Expected hours: 8.0 per week

Work Location:

In person