Field Services Supervisor

We are looking for a skilled and motivated IT Supervisor to lead and manage a team of Field Service Technicians in the Hartford, Connecticut area. In this role, you will oversee service delivery operations, ensure technical excellence, and maintain high levels of customer satisfaction. This position requires a strong technical background, leadership expertise, and a commitment to continuous improvement.

Responsibilities:

• Lead and mentor a team of Field Service Technicians, providing guidance and conducting performance reviews.
• Manage service delivery operations, ensuring timely and accurate documentation, ticket resolution, and adherence to SLAs.
• Act as the primary escalation point for field-related incidents and provide advanced technical support when needed.
• Oversee quality control of fieldwork and ensure compliance with operational standards and security best practices.
• Facilitate departmental meetings and promote a collaborative and accountable team culture.
• Develop, document, and refine field service procedures to improve efficiency and service quality.
• Ensure professionalism and customer satisfaction during all client engagements, addressing concerns promptly.
• Provide technical oversight for servers, workstations, networking equipment, and Microsoft environments.
• Manage IT inventory processes, including shipping and receiving, to support operational needs.
• Participate in after-hours or on-call support rotations to meet client requirements.