Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Suzor IT

Help Desk Technician

Pay: $50,960/yr

Posted: 8 weeks ago

Location: East Windsor, CT (Onsite)

Last Updated: 15 hours ago

Hours: Full-Time

Expires: 10/15/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Connecticut data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,128 / year median in Connecticut

-18% projected decline

Explore Career

Job Description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills. Helpdesk Technician Job Description We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users. Establishing good relationships with all departments and colleagues. Diagnosing/troubleshooting issues with computer software, peripherals, and hardware. Installing and configuring hardware and software components. Repairing or replacing damaged hardware. Educating staff on best technology/security practices. Performing tests and evaluations of new software and hardware. Creating and managing technical documentation. Providing basic computer training.

Help Desk Technician Requirements:

2+ years of customer service experience. Relevant License/Certification - CompTIA A+ (Preferred) Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills.

Help Desk Technician Compensation, Benefits, Schedule, and Location Compensation:

$22.50 to $26.50 per hour

Schedule:

Monday through Friday 7:30am-3:30pm

Location:

This position may require some travel.

Benefits include:

401(k) Paid time off Mileage reimbursement