Title:

Help Desk Technician Location:

Manchester, CT (On Site)

Salary:

$55,000 - $60,000 (+Benefits) About the Role Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users. What You'll Do Respond to support requests via phone, email, and ticketing systems Troubleshoot Windows workstations, Microsoft 365 applications, and common user issues Manage and update support tickets, ensuring accurate documentation and timely follow-up Assist with account administration, password resets, and user access management Support devices, printers, scanners, Wi-Fi connectivity, and other desktop technologies Help onboard and enroll devices into endpoint management platforms Perform basic network troubleshooting involving DNS, DHCP, and connectivity issues Identify potential security concerns and escalate when necessary Escalate complex technical issues to senior engineers while providing detailed troubleshooting notes What We're Looking For 1-3 years of experience in IT support, help desk, desktop support, or a similar technical role Strong troubleshooting skills in Windows environments Familiarity with Microsoft 365 applications and services Excellent customer service and communication skills Ability to work independently, prioritize tasks, and maintain detailed documentation Comfortable supporting users with varying levels of technical knowledge Eagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools INDI