Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Helpdesk Analyst

Job

Apollo Technology Solutions LLC

Middletown, CT (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
44
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Title:
Helpdesk Analyst Location:
Hartford, CT Duration:
1 year Candidate Must Be Local Candidates must a US Citizen or Permanent Resident.
Summary:
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. Required Skills AND Experience 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service skills It's highly desirable that the candidate also have: 1. Experience with computer system and user administration. 2. Technical familiarity with Microsoft Active Directory. 3. Experience with Windows 10,11 4. Experience with Office 365 5. Experience with Device Management, Device Imaging, Device Troubleshooting