Job Description Insight Global is seeking a Desktop Support Technician for a leading global organization in Shelton, CT. This individual will serve as the primary onsite support resource, focusing heavily on MacOS support and executive white-glove customer service while also supporting Windows environments. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys providing high-touch support to end users and leadership teams. This role includes desktop support, mobile device troubleshooting, conference room technology support, and ITSM process improvement initiatives. Candidates should be comfortable working independently, supporting executive meetings, and partnering closely with both local and global technology teams. This is an onsite role in Shelton, CT with a pay range of 20-25$/hr, working 32 hours per week Monday-Thursday. 6 month contract with potential to extend.

Day-to-Day:

• Provide onsite Level 1/2 support for Mac and Windows users
• Deliver white-glove support to executives and VIPs
• Troubleshoot hardware, software, and peripheral issues
• Support conference rooms, meetings, and AV equipment
• Manage mobile device support for iOS and Android users
• Track and resolve incidents, requests, and problem tickets
• Assist with Mac/PC deployments, upgrades, and disposals We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 3+ years of end-user/Desktop Support experience
• Strong MacOS support experience (MacBooks, iMacs)
• Experience with MDM to support mobile devices (iOS/Android) and managing Mac deployments, configuration, compliance, and retirement (ex: Kandji, JAMF)
• Windows 11
• Microsoft 365/O365
• MS Teams
• ServiceNow
• Physical PC repair and maintenance
• Conference room technology support (Logitech MTRs)
• AV support