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Intellipro Group Inc
IT Support Analyst Broadcast
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Connecticut data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$64,788 / year median in Connecticut
-12% projected decline
Job Description
IT Support Analyst
- Broadcast Intellipro Group Inc
- 3.0 Stamford, CT Job Details Contract $35
- $43 an hour 1 day ago Qualifications In-person customer service Windows VLAN Firewall Driver's License Remote access software WAN macOS Network routing Desktop administration Full Job Description IT Support Analyst
Broadcast Location:
Stamford, CT 06902 |Fully Onsite Duration:
5+Month Contract Schedule:
Rotating shifts, including nights, weekends & holidays Job Summary Seeking an IT Support Analyst to provide onsite technical support in a fast-paced, 24/7 broadcast environment. The ideal candidate will have strong desktop, networking, and troubleshooting skills and be comfortable working under pressure. Key Responsibilities Provide onsite 24/7/365 IT and desktop support . Troubleshoot Windows, macOS, network, server, printer, remote access, and file-share issues. Support broadcast operations and live sporting events. Travel domestically/internationally as required; approximately 4-5 days every 4-5 weeks after training. Troubleshoot and escalate technical issues appropriately. Maintain tickets and follow established SOPs. Required Skills 1-3 years of related IT/support experience. Strong knowledge of Windows and macOS .Networking knowledge:
TCP/IP, LAN/WAN, VLAN, DHCP, DNS, routing, switching, firewalls . Excellent communication, customer service, and problem-solving skills. Broadcast industry experience is highly preferred. Linux/Unix experience is a plus. Valid U.S. driver's license required . Valid passport preferred.Education:
Bachelor's degree preferred or equivalent combination of education and experience.Pay:
$35.00- $43.