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ICT Systems Technician Level I

Job

Robert Half

Waterbury, CT (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

We are looking for a motivated IT Technician - Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.
Responsibilities:
  • Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.
  • Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.
  • Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.
  • Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.
  • Prepare and organize computer labs in buildings and offices.
  • Assist users with the setup and operation of audio/visual equipment for events in public spaces.
  • Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.
  • Communicate effectively with end users to address technology-related concerns and scheduling requirements.
  • Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.

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