ICT Systems Technician Level I

We are looking for a motivated IT Technician - Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.

Responsibilities:

• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.
• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.
• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.
• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.
• Prepare and organize computer labs in buildings and offices.
• Assist users with the setup and operation of audio/visual equipment for events in public spaces.
• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.
• Communicate effectively with end users to address technology-related concerns and scheduling requirements.
• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.