ICT Systems Technician Level I

We are looking for a skilled IT Systems Technician - Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.

Responsibilities:

• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.
• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.
• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.
• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.
• Provide training and assistance to users in operating audio/visual equipment and other technology tools.
• Manage antivirus software and assist users with resolving application or hardware-related issues.
• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.
• Communicate effectively with users to assess their technology requirements and provide solutions.
• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.