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ICT Systems Technician Level I

Job

Robert Half

Waterbury, CT (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

We are looking for a skilled IT Systems Technician - Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.
Responsibilities:
  • Set up and dismantle computers and audio/visual equipment for meetings and events as needed.
  • Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.
  • Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.
  • Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.
  • Provide training and assistance to users in operating audio/visual equipment and other technology tools.
  • Manage antivirus software and assist users with resolving application or hardware-related issues.
  • Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.
  • Communicate effectively with users to assess their technology requirements and provide solutions.
  • Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.

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