Computer / Cell Phone Technician

Computer / Cell Phone Technician Westport, CT Job Details Part-time | Full-time $18 - $26 an hour 1 day ago Benefits Paid time off 401(k) matching Qualifications Retail sales transactions Some college Soldering Smartphone (troubleshooting support) Equipment repair Phone communication Customer service Laptop (troubleshooting support) Equipment troubleshooting Research Mid-level E-commerce High school diploma or GED Computer hardware Consumer electronics Technical skills instruction Apple Certified Mac Technician Clean workspace maintenance POS systems Communication skills Electrical soldering Customer complaint resolution Mobile devices Client interaction via phone calls Full Job Description

REPAIR TECHNICIAN - SATURDAY AVAILABILITY REQUIRED

The Device Shop is looking to add to it's team in Westport. We're looking for a Technical Associate with responsibilities such as diagnosing and performing repairs on a wide range of devices including: phones, ipads, laptops, gaming systems, etc. A Technical Associate is responsible for remaining informed and educated on newly released, upcoming technology in the industry. Additionally, they are responsible for cross training additional technical staff members to ensure that the store is prepared to repair a variety of devices. We also are looking for someone proficient in creating and maintaining marketplace listings such as eBay and Walmart. Experience is preferred. Technical Skills Repair experience with a wide range of devices: phones, laptops, tablets, gaming systems, etc. Proficient in soldering (preferred, but not required) Ability to perform back glass replacements on iPhones with laser machine (required or willing to learn) Ability to research repair techniques for new or uncommon devices Additional Skills & Requirements Ability to work independently Excellent verbal and written communication skills Resourceful and motivated with a desire to learn Maintain a clean, quality store appearance and workstation Consistently and accurately use the Point-Of-Sale (POS) system to enter, track, and close all client transactions Maintaining the privacy and confidentiality of all client data Sales Personable, solution-based selling skills Provide exceptional customer service Ability to up-sell a customer Ability to convert phone call and email inquiries into sales Ability to communicate effectively and professionally with customers over the phone, via email, and in-store Effectively and professionally handle customer complaints High School Diploma Some college or technical training preferred but not necessary

Job Type:

Cell Phone and Computer Repair Technician Technician Performance Metrics For performance evaluations, the following will be considered. Financial performance of the store Attendance and promptness Compliance with policies and procedures Satisfactory performance of the duties and responsibilities listed above Number of faulty repairs and broken devices Average repair times Professional demeanor towards customers, especially when handling customer complaints Overall attitude and teamwork

Job Types:

Full-time, Part-time Pay:

$18.00 - $26.00 per hour

Benefits:

401(k) matching Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Computer repair: 2 years (Preferred) Phone repair: 2 years (Required) Tablet repair: 2 years (Required) Ability to

Relocate:

Westport, CT 06888: Relocate before starting work (Required)

Work Location:

In person