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Insight Global

Desktop Support Technician

Pay: $20–$30/hr

Posted: 1 day ago

Location: Washington, DC (Onsite)

Last Updated: 1 hour ago

Hours: Full-Time

Expires: 10/16/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Washington, D.C. (District of Columbia) data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$64,212 / year median in Washington, D.C. (District of Columbia)

-11% projected decline

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Job Description

Job Description Experience supporting end users in a business environment across both software and hardware issues

Hands-on experience with identity and access support, including account provisioning, troubleshooting, MFA, SSO, or access-related workflows
Familiarity with Okta or a comparable identity platform used for authentication and access management
Experience supporting macOS and Windows 11 environments
Familiarity with endpoint-management platforms such as Jamf Pro, Microsoft Intune, or similar tools
Experience with Google Workspace administration or end-user support Targeting $20-30 an hour and onsite 5 days a week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Experience supporting an Okta environment with MFA, Okta Verify, device posture, or conditional access controls

Familiarity with laptop deployment, hardware lifecycle management, and endpoint inventory processes
Experience with Apple Business Manager, device enrollment workflows, or mobile- device management concepts
Familiarity with Freshservice or another ticketing platform
Exposure to security-minded support practices, including least privilege, access reviews, and secure endpoint configuration
Basic scripting or automation experience using Bash, PowerShell, or similar tools
Experience supporting collaboration and conferencing technologies in an office environment

Benefits

Dental Insurance