Service Desk Agent

Service Desk Agent Job ID:

2611944

Location:

Washington, DC, United States Date Posted:

Apr 27, 2026

Category:

Information Technology Subcategory:

Technical Support Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Public Trust Potential for

Remote Work:

Remote Benefits:

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mail Tweet Share on Facebook Share on LinkedIn Apply Now > Job Description Description  SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well. Shifts are M-F 7am-7pm EST.

Responsibilities:

Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities. Other duties as assigned. Qualifications 

Requirements:

High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification. Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills. Must be willing to work effectively within a team environment in a fast-paced support role. Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.

Target salary range:

Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

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