Site Support Technician

•Description•SAIC is looking for a Site Support Technician to support our team in Washington, DC. The Site Support Technician's primary responsibilities include interfacing with our customers staff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. + Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow. + Install, configure, and maintain computer systems, peripherals, and software applications. + Set up and manage user accounts and access permissions in accordance with company policies. + Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security. + Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving. + Interact as needed with other IT personnel and potentially the customer when the customer's problem cannot be resolved directly. + Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions. •Qualifications•+ AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification. + Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card. + Strong knowledge of computer hardware, software, networking, and operating systems. + Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow). + Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues. + Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. + Ability to work independently with minimal supervision, as well as collaboratively within a team environment. + Customer-focused mindset with a commitment to delivering exceptional service and support to all users.

Target salary range:

Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER

2612870SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at

SAIC. EOE AA

M/F/Vet/Disability