You are:

Customer Focused

You genuinely enjoy helping people and delivering an outstanding client experience. Technically Curious
You enjoy learning new technologies and understanding how websites, JavaScript, APIs, and web integrations work. Problem Solver
You enjoy troubleshooting issues, identifying root causes, and finding practical solutions. Adaptable
You're comfortable managing multiple priorities and adjusting when new challenges arise. Team Oriented
You enjoy collaborating across departments and believe the best solutions come from working together.

What You'll Do No two days look exactly the same, but your responsibilities will include: Guide clients through JavaScript, Google Tag Manager, and server-side integrations. Lead technical implementation calls and help new clients successfully onboard to the Anura platform. Troubleshoot website integrations using browser developer tools, JavaScript, network requests, and other diagnostic tools. Investigate technical issues and work directly with clients to identify and resolve implementation challenges. Validate client integrations and ensure data is reporting accurately. Explain technical concepts in a way that's easy for both technical and non-technical users to understand. Communicate with clients through HubSpot. Send Paperwork to clients with PandaDocs. Partner closely with Customer Success Managers, Sales, and our Development Team to ensure a seamless customer experience. Findings, solutions, and best practices to improve our internal knowledge base. Continue expanding your knowledge of web technologies, APIs, digital advertising, and fraud detection. What You'll Need to Succeed Strong verbal and written communication skills. Excellent troubleshooting and problem-solving abilities. Strong attention to detail. Ability to manage multiple priorities. Professional, dependable, and self-motivated. Passion for learning new technologies.

Core Values:

You embody our values — Authentic , Never Satisfied , United , Reliable , and A Lot of Fun . Nice-to-Haves Experience with any of the following is a plus: JavaScript

HTML/CSS

Browser Developer Tools Google Tag Manager REST APIs Technical support Website troubleshooting Digital marketing or advertising technology Don't check every box? We'd still love to hear from you. We believe great attitude, curiosity, and a willingness to learn are just as important as technical experience. What You'll Get A collaborative, supportive team that enjoys working together. Hands-on training in ad fraud detection, SaaS technology, and web integrations. Opportunities to work with modern web technologies and expand your technical skills. Career growth opportunities within a growing technology company. Team lunches, holiday celebrations, and company events. A fully stocked breakroom (snacks included). Paid Time Off, paid holidays, and your birthday off. Comprehensive health, dental, vision, life insurance, and HSA benefits. 401(k) with company contributions Before You Apply This is a 100% onsite position located in Middletown, Delaware. Please include a cover letter telling us why you're interested in joining Anura. We review every cover letter and appreciate candidates who take the time to personalize their application. We also encourage you to visit Anura.io and review our developer documentation at docs.anura.io before applying. You don't need to understand everything, but we'd love to see that you're curious, take initiative, and are excited to learn about the technology you'll be supporting. Equal Opportunity Employer Anura Solutions provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind, regardless of race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Ability to

Commute:

Middletown, DE 19709 (Required)

Work Location:

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