Role and Responsibilities:

Provide support services to local and remote employees with technical problems and IT issues involving Windows workstations, software, hardware. Install, configure and troubleshoot hardware including laptops, workstations, printers, and mobile devices. Respond promptly to escalation for technical assistance via phone, email and in person as needed. Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team. Document ticket status and provide updates to employee-customer and management in line with client case management guidelines. Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support. Participate in IT projects and complete some project deliverables. This position may be required to provide technical support outside of normal business operating hours

Skills and Experience:

Minimum 5 years of experience in desktop support in a high performing professional environment is required. Demonstrates a great customer service focus along with strong technical problem-solving abilities. Communicates appropriately across multiple levels of the internal organization. Prioritizes tickets / projects and operations tasks effectively to complete deliverables on time. Excellent oral and written communication skills Has supported iOS / Android mobile devices Expert knowledge of Active Directory administration Experiencing imaging laptops using PXE boot Must be comfortable supporting Azure IDMS Basic DNS and DCHP knowledge and troubleshooting Work with 2FA using multiple authenticators

MCSE, ACITP

(Apple Certification) or other IT support certifications a plus Knowledge of JIRA service desk and MobileIron a plus

About Bloom Energy:

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result. #bei2024

Pay:

$35.00 - $45.00 per hour

Benefits:

Dental insurance Health insurance

Work Location:

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