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Desktop Support IT Technician
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Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$57,601 / year median in the U.S.
-9% projected decline
Job Description
- Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual
- One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.
Main Duties and Responsibilities:
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops/desktops and deploying Windows 10/11 Re-imaging windows 11 onto machines from windows 10 To assist all our users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system To install and configure new IT equipment To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers, and scanners To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner- Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties
- We are looking to set up interviews as early as next week
- CompTIA Certifications are desirable for this role
- Medical, Dental, and Vision Benefits Offered from Day One
- If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address)
- Job Type & Location This is a Contract to Hire position based out of Port Huron, MI.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Port Huron,MI.