Job Description
Technical Support Specialist Salary $38,502.00 - $59,678.00 Annually Location 225 Newburyport Avenue, Altamonte Springs, FL Job Type Full Time Job Number 202600056 Department Technology, Communication, & Strategic Initiatives Division Information Services Opening Date 05/30/2026 FLSA Non-Exempt Description Benefits Questions Position Overview Responsible for all aspects of computer hardware, software and applications support working in a Network environment, as well as assisting with basic network administration. Provide primary support for ASPD Café software and hardware systems, ticket writers and in-car video camera system. Documentation of procedures. Position Functions Resolve/fulfill all incidents and service request tickets that arrive via the Service Desk Ticket System or phone calls. Troubleshoot, replace, and configure computer hardware, software and peripherals. Install, un-install, and configure all commercial and vendor supplied City approved hardware/software peripherals. Utilize diagnostic programs and tools to define and correct problems, which effect accuracy & reliability of services for the city. Schedule and conduct routine maintenance on workstations, laptops, IP phone, tablets, and peripheral equipment while minimizing any system downtime. Provide primary support for ASPD Café and MiCAD software and hardware systems, ticket writers and in-car video camera system Assist in maintaining accurate inventory, software licensing, and repair records on all workstations, tablets and laptop computers. As required monitor the daily performance of department's computer network and system, recommend necessary adjustments to maintain peak performance. Acquire/demonstrate a sound working knowledge of the various software applications used by the department and provide users with assistance and/or training when requested. Assist in the diagramming and documentation of the City's Network hardware software and procedures. Support the VOIP Phone System and fulfill change requests, including those for emergency preparedness. In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description. Complete required trainings as specifiedwithin the City Comprehensive Emergency Management Plan. Must be available for "on-call" after hours shift and emergencies. Perform additional duties as assigned. Drive to and from job sites to make computer repairs, install network cables and run departmental related errands. Qualifications
MINIMUM QUALIFICATIONS
Associate's Degree in a technical or related field. One (1) year professional experience with microcomputer hardware and software applications; building, troubleshooting, diagnosing system problems; performing routine maintenance; and providing user support/training. One (1) year professional experience with Microsoft Office 2019 or later in a Network environment. One (1) year professional experience in Windows 10 or later. One (1) year experience working in a Help Desk/Service Desk ticketing System. Valid driver license. Must obtain State of Florida driver license within thirty (30) days of employment. PREFERABLE QUALIFICATIONS
Information Technology Infrastructure Library (ITIL) Foundation Certification. Must be obtained within six (6) months of hire. CJIS/FDLE
Certification. Must be obtained within three (3) months of employment. CompTIA A+ Certification. Must be obtained within twelve (12) months of hire. Willingness to adopt AI and emerging technologies. Supplemental Information Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation, a Confidentiality Agreement and the CJIS (Criminal Justice Information Services) Security Clearance process to include national fingerprint-based records check and approval for controlled access to protected information. Driving history for the past three (3) years must reflect no violations of a driving related felony offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12). All New hires will be required to complete a Technical Training/Certification Reimbursement Agreement. Your Service Earns Our Support . We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service! The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee. Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program. The City of Altamonte Springs is proud to partner with Vetavize, an AI-powered platform that helps veterans navigate the VA claims process faster, easier, and with expert support—because serving those who've served is more than a promise, it's our priority. This benefit is available at no cost to eligible employees . For more information, visit Employee Benefits . 01 Do you have an Associate's Degree in a technical or related field? Yes No 02 Do you have one (1) year professional experience in Windows 10 or later? Yes No 03 Do you have one (1) year professional experience with Microsoft Office 2019 or later in a Network environment? Yes No 04 Do you have a CompTIA A+ Certification? Must be obtained within twelve (12) months of hire. Yes No 05 Do you have a CJIS/FDLE
Certification.? Must be obtained within thirty (30) days of employment. Yes No 06 Do you have a Information Technology Infrastructure Library (ITIL) Foundation Certification? Must be obtained within six (6) months of hire. Yes No 07 Do you have a valid driver license? Must obtain State of Florida driver license within thirty (30) days of employment. Yes No 08 Do you have one (1) year professional experience with microcomputer hardware and software applications; building, troubleshooting, diagnosing system problems; performing routine maintenance; and providing user support/training? Yes No 09 Do you have one (1) year experience working in a Help Desk/Service Desk ticketing System? Yes No 10 Do you have the willingness to adopt AI (Artificial Intelligence) and emerging technologies? Yes No 11 Are you able to perform the essential job duties and responsibilities as outlined in the job description? Yes No 12 Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Experience should be relevant and within the last ten (10) years of work history. Required Question Employer City of Altamonte Springs Address 225 Newburyport Ave Altamonte Springs, Florida, 32701 Phone 407-571-8000 Website http://www.altamonte.org
