IT Support Technician

Description:

About the Role Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same. Key Responsibilities Help Desk & End-User Support Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues Perform administrative installation and configuration of software applications on end-user devices Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops Support users via phone, email, remote desktop, and in-person visits Hardware & Device Management Set up and configure new laptops and desktop computers for incoming users Diagnose and resolve printing and printer-related issues including network and local printer connectivity Maintain and track IT assets using asset tagging and inventory management systems Coordinate hardware repairs and warranty replacements as needed User & License Administration Assist with basic user account configuration in Active Directory and cloud-based platforms Support software licensing processes including assignment, renewal tracking, and compliance basics Onboard new employees by preparing workstations and provisioning access Networking & Infrastructure Support Troubleshoot network connectivity issues including wired, wireless, and VPN access Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology Escalate complex network or infrastructure issues to senior IT staff with thorough documentation Field & Travel Requirements Travel to various client or office locations throughout Orange County and Lake County as required Provide on-site technical support, hardware installations, and equipment deployments at multiple locations Maintain a professional demeanor and strong communication skills when representing IT on-site What We Offer Hands-on, real-world IT experience to complement your academic background Mentorship from experienced IT professionals Exposure to a wide variety of technologies, environments, and industries Health, Vision, Dental Benefits 401k Match Educational Reimbursement Gym Reimbursement Mileage reimbursement for travel Opportunity for growth and advancement as skills develop

Requirements:

Qualifications Education Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field Relevant certifications ( CompTIA A+, Network+, Microsoft Fundamentals, or similar ) are a plus but not required Knowledge & Skills Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration Ability to learn new tools and technologies quickly with minimal supervision Strong problem-solving skills and a customer-first attitude Good written and verbal communication skills Additional Requirements Valid driver's license and reliable transportation for travel within Orange and Lake Counties Ability to lift and carry IT equipment ( up to 40 lbs ) Authorized to work in the United States