Job Description Help for Job Description. Opens a new window. IT Operations Engineer Qualifications Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role 4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations Knowledge of Windows and macOS operating systems Independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issues Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology Work in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly Regularly stoop, bend, crawl, climb, and lift up to 50 lbs. unassisted Customer service and communication skills Preferred Qualifications Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments Experience supporting CAD, engineering, test, telemetry, or operational software tools Experience with mobile device management and endpoint management platforms Experience with identity and access management systems Experience with Microsoft 365, Slack, Confluence, or similar business systems Experience with endpoint security tooling, device compliance, patching, and asset management Experience troubleshooting AV, camera, display, and control room technology Experience working in regulated environments, including

ITAR, CUI, NIST

800-171, or similar security requirements Responsibilities Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issues Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems Troubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behavior Setup workstations, accounts, devices, and IT resources for new employees and visiting personnel Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable Configure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility security Assist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch port troubleshooting Install, terminate, label, and troubleshoot low voltage cabling, including network, controls systems, and AV wiring Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations Escalate issues when appropriate while maintaining ownership through resolution All other duties as assigned Benefits Equity in the form of stock options to all regular, full-time employees. Comprehensive benefits program including subsidized medical, dental, and vision insurance Company-paid life and disability insurance 401(k) plan with employer match 4 weeks' Paid Time Off Holidays - 10 days (including an end-of-year closure) Paid Family/Parental Leave On-site gym or monthly wellness stipend (depending on location) Equal Opportunity The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring