Lead IT Support Analyst - Miami, FL Precisesource, a national search firm is currently recruiting for a Lead IT Support Analyst to join our client, a global private equity investment firm located in Miami, FL. This is a level-3 escalation point role on the team and works closely on special projects with their infrastructure engineers as well. The role is ideal for a highly experienced IT professional with strong leadership skills, capable of managing complex issues, driving process improvements, and mentoring a team of analysts. The firm is a Microsoft and Windows environment. Our client is offering a base salary up to $90K to $115K salary (could be room to go higher for right candidate), $5,000 annual bonus, OT eligibility paid at time and a half (adds 5-10% of extra income), and full benefits with 401k match. The role does require 5 days a week onsite. This is a 100% onsite role, requiring an annual rotation between our Coral Gables, Florida and Miami/Brickell, Florida offices.

Responsibilities :

Lead and mentor the Service Desk team, including Junior Analysts and IT Interns, fostering technical skill development and professional growth. Serve as the primary escalation point for complex Tier 2-3 incidents across hardware, software, mobile devices, enterprise applications, and network systems. Oversee day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs). Collaborate with IT management to develop, implement, and improve IT support processes and procedures. Provide strategic input on IT initiatives, system upgrades, and new technology deployments to enhance productivity and security. Maintain and manage IT assets, including imaging, configuration, and lifecycle management, ensuring accuracy of inventory and compliance with policies. Monitor enterprise IT systems, including endpoint security solutions, network devices, and alerting/monitoring tools, proactively addressing potential issues. Work closely with internal teams and business stakeholders to provide enhanced support for key leaders and high-priority initiatives. Document and maintain knowledge base articles, service desk procedures, and escalation protocols to ensure knowledge continuity. Participate in vendor management, liaising with external support organizations as necessary for complex technical issues.

Requirements & Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field: or a high school diploma with equivalent work experience. 5+ years of hands-on Service Desk or IT support experience in enterprise environments, including leadership or supervisory experience. Expert-level knowledge of Microsoft Windows 10/11, Office 365/Microsoft 365, SCCM, Intune, and enterprise desktop support. Strong expertise in Windows Server OS, VMware, networking, Cisco/Fortinet devices, firewalls, and endpoint security solutions. Experience with monitoring and alerting tools such as PRTG, LogicMonitor, or similar. Proven ability to lead, mentor, and develop IT teams, balancing hands-on support with leadership responsibilities. Exceptional analytical, problem-solving, and communication skills, with ability to convey technical solutions to non-technical stakeholders. Strong organizational skills and ability to prioritize multiple competing demands in a fast-paced environment. Ability to handle confidential information and act with discretion.

Certifications preferred:

CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), and Azure Administrator Associate (AZ-104).

Job Type:

Full-time Pay:

$90,000.00 - $115,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person