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Desktop Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
Description We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will focus on desktop support, SCCM administration, imaging, hardware troubleshooting, and repair.
Key Responsibilities:
+ Provide onsite and remote support for desktops, laptops, and peripheral devices
+ Troubleshoot and resolve Windows operating system issues
+ Use SCCM for software deployment, patching, and endpoint support
+ Perform desktop/laptop imaging and device configuration
+ Diagnose and complete hardware repairs including desktops, laptops, printers, and related equipment
+ Set up, maintain, and support end-user workstations
+ Respond to support tickets and deliver timely issue resolution
+ Assist with user account support, system access, and general IT troubleshooting
+ Document technical issues, resolutions, and support processes Requirements
+ Experience in desktop support or technical support roles
+ Hands-on experience with SCCM
+ Strong knowledge of Windows 10/11 troubleshooting and support
+ Experience with hardware repair and break/fix support
+ Experience with imaging tools and workstation deployments
+ Strong customer service and communication skills
+ Ability to prioritize and manage multiple support requests Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .