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ServiceNow ITSM Specialist
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Pyramid Technology Solutions
Deerfield Beach, FL (In Person)
Full-Time
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Job Description
ServiceNow ITSM Specialist at Pyramid Technology Solutions ServiceNow ITSM Specialist at Pyramid Technology Solutions in Deerfield Beach, Florida Posted in about 6 hours ago.
Type:
full-timeJob Description:
Title:
Project Lead -ServiceNow ITSM Specialist Location:
Boca Raton, FL (Onsite)Duration:
12+ Months (Long-Term)MUST HAVE ITIL AND SERVICENOW
Certifications Position Overview The Project Lead / IT Service Management Specialist will support IT service delivery and continuous improvement of ITSM processes. The successful candidate will work with cross-functional teams to implement best practices, optimize processes, and maintain service quality using the ServiceNow platform.Required Skills IT Change Management:
- Experience planning, coordinating, and documenting changes within complex IT environments.
- Strong understanding of risk assessment, change evaluation, and post-implementation reviews.
IT Incident Management:
- Experience with incident detection, prioritization, escalation, and resolution.
- Ability to minimize business impact through effective response procedures.
IT Problem Management:
- Experience with problem analysis, root cause identification, and long-term remediation strategies.
- Ability to drive proactive measures to prevent recurring incidents. Qualifications
- Current ITIL Foundation Certification.
- Experience identifying and implementing process improvements across ITSM frameworks.
- Hands-on ServiceNow experience supporting Change, Incident, and Problem Management processes.
- Experience with workflow automation, reporting, and integrations. Responsibilities
- Lead development and continuous improvement of Change, Incident, and Problem Management processes.
- Act as Incident Manager and/or Major Incident Manager during high-priority incidents.
- Analyze workflows and implement process improvements.
- Monitor process metrics and provide reporting.
- Deliver training and guidance on ITSM best practices and procedures. Education
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience. Experience
- Minimum 10+ years of relevant IT Service Management experience.
- Support and maintain ServiceNow workflows across Incident, Change, Request, and Problem Management.
- Monitor workflow transitions and SLA compliance.
- Maintain data accuracy within ServiceNow records.
- Follow established ServiceNow standards, approval paths, assignment rules, and governance requirements.