We're looking for a Desktop Support Technician who enjoys helping people, solving technical issues, and making sure employees have the tools they need to be successful. In this role, you'll support day-to-day desktop operations, including imaging devices, setting up workstations, deploying Windows 11, and assisting users with hardware, software, and mobile device support.

This is a great opportunity for someone who likes hands-on IT support, has strong customer service skills, and is comfortable supporting users in a fast-paced environment.

What You'll Be DoingImage, configure, and deploy desktops and laptops for new hires and existing employeesSet up workstations, including monitors, docking stations, peripherals, and connectivityInstall, configure, and troubleshoot Windows 11 devicesProvide support for Office 365 applications, including Outlook, Teams, and other common toolsCreate, update, and manage user accounts and permissions in Active DirectorySupport Microsoft Intune for mobile device management, device enrollment, and basic policy supportAssist with mobile device setup and troubleshooting for company-issued phones and tabletsSet up and support conference room technology, including displays, audio/video equipment, and meeting platformsTroubleshoot desktop, laptop, printer, software, and peripheral issuesProvide both onsite and remote support with a strong focus on customer serviceMaintain asset inventory, deployment records, and support documentationHelp with workstation refreshes, office moves, and other IT support projects as needed