Service Desk Technician

Delray Beach, Florida - USD

Full Time

Posted by: Sage Dental

Posted:

Thursday, 1 October 2026 Applicants must be eligible to work in the specified location

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.

Provide technical support and communicate technical information to all Sage Dental computer end users

Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)

Work on help desk request via ticketing system and follow up when required

Document all relevant information, troubleshooting steps taken, and resolution

Maintain SLA expectations and ticketing processes and procedures

Collaborate with teammates on hardware and software issues and escalate as needed

Install and troubleshoot hardware, software, and/or peripheral equipment

Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue

Use of Office 365 products such as Outlook, Teams, and Excel

Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role.

Certifications are a plus.

Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.

Excellent communication (verbal and written), interpersonal, time management, and developmental skills.

Strong problem solving and critical thinking skills.

Ability to learn new technologies quickly.

Must be a team player!

The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.

Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.

Location

Delray Beach, Florida, United States of America

Industry

IT

Rate

USD

Employment Agency

Sage Dental

Contact

Sage Dental

Reference

JS24550_9400-19373781A09C6F246E7D1AC54932745E/3186528543

Posted Date

10/1/2026 4:01:04 AM