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Help Desk Representative - Mid

Job

Nalley Consulting

Doral, FL (In Person)

Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/2/2026

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Job Description

Help Desk Representative - Mid Nalley Consulting - 4.0 Doral, FL Job Details Full-time 1 day ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Flextime Adoption assistance Paid military leave Parental leave 401(k) 5% Match Vision insurance 401(k) matching Life insurance Qualifications IT asset management Windows Cloud-based systems Cloud service support Desktop (troubleshooting support) Remote access software Customer support ticket management macOS Defect tracking tools Desktop administration Equipment inventory management Ticketing system technical support Full Job Description Join the Nalley Consulting team at Southcom HQ.

Position:

Help Desk Representative LCAT:

Mid Location:

SOUTHCOM

HQ, Doral, FL /

Off-site Office:

U.S. SOUTHERN

Command J2 Required clearance: No Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Required Experience:

Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems. Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required. Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues. Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices. Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Desired Qualifications:

Comp

TIA A+, ITIL

Foundation Certification, or Microsoft Certified:

Modern Desktop Administrator Associate.

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance. Haz8vCD7Vl