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Help Desk Support Engineer - Jr

Job

Nalley Consulting

Doral, FL (In Person)

Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/2/2026

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Job Description

Help Desk Support Engineer - Jr Nalley Consulting - 4.0 Doral, FL Job Details Full-time 1 day ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Flextime Adoption assistance Paid military leave Parental leave 401(k) 5% Match Vision insurance 401(k) matching Life insurance Qualifications Jira Incident management software User training (technical support) Cloud-based systems Cloud service support Incident management operations support Remote access software Customer support ticket management Remote desktop tools Defect tracking tools GitLab Ticketing system technical support Full Job Description Join the Nalley Consulting team at Southcom HQ.
Position:
Help Desk Support Engineer LCAT:
Jr Location:
SOUTHCOM
HQ, Doral, FL /
Off-site Office:
U.S. SOUTHERN COMMAND J2
Required clearance: No Required education: Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
Description:
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA. Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Required Experience:
Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications. Strong customer service and documentation skills are required. Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training. Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.
Desired Qualifications:
Desirable but not required certifications include Comp
TIA A+, ITIL
Foundation Certification, or Microsoft Certified:
Modern Desktop Administrator Associate.
ABOUT NALLEY CONSULTING
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance. ok2Kdk36h8