Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.

Responsibilities:

• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.
• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.
• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.
• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.
• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.
• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate. Requirements
• Hands-on experience providing desktop or help desk support in a Microsoft Windows environment.
• Working knowledge of Windows 10 administration, troubleshooting, and end-user support practices.
• Experience using Active Directory for account maintenance, password resets, permissions, and related user management tasks.
• Ability to troubleshoot basic to intermediate issues involving hardware, software, printers, and connectivity.
• Familiarity with service desk or ticketing systems and the importance of clear issue documentation.
• Strong customer service and communication skills with the ability to support users professionally and efficiently.

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