Senior Enterprise Service Desk Technician

General information Requisition # R67312 Locations USA-FL-Doral Posting Date 04/22/2026 Security Clearance Required Secret Remote Type Onsite Time Type Full time Description & Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks a motivated, career and customer-oriented Senior Enterprise Service Desk Technician to join our team in Doral, FL . Responsibilities include but are not limited to: Serve as the primary point of contact for advanced technical troubleshooting via phone, email, and in-person support. Respond to and resolve customer issues at their desks as needed. Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows. Collaborate with stakeholders to ensure systems are fully functional and meet performance and security requirements. Create, update, maintain, and interpret technical documentation and knowledge base articles. Provide advanced technical support, troubleshooting complex hardware, software, and network issues. Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams. Mentor and support junior team members, sharing expertise and best practices.

Minimum Qualifications:

HS diploma: a candidate holding a relevant bachelor's degree may be granted 2 years' experience credit for education. Seven (7) or more years of professional experience with five (5) or more years of Enterprise Service Desk relevant experience. Experience with network troubleshooting, security compliance, configuration management, and Microsoft servers.

Must hold two active certifications:

Security+ or equivalent IAT Level II Certification.

Microsoft certification:

AZ-104 MS-102

Preferred Qualifications:

Experience with ServiceNow ticketing platform. Experience managing an Active Directory. Experience writing PowerShell scripts or with PowerShell Automation. Experience with Microsoft Office 365. Experience Imaging hardware and software. Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

Must have an active secret clearance. Must be eligible to obtain and maintain a TS/SCI clearance.

Physical Requirements:

Must be able to remain in a stationary position 50% of the time. Must be able to lift 50lbs Will occasionally go under desk to access port faceplates, equipment, cables, and office machinery. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.