IT Support Technician

Description We are looking for an IT Support Technician to provide onsite technical support for network and end-user technology operations in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity across a busy convention center setting, where event activity demands fast issue resolution and consistent system performance. The role will support exhibitors, staff, and guests by addressing technical problems, installing new network connections, and helping ensure technology services remain stable during conferences, trade shows, and other large gatherings.

Responsibilities:

• Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations.
• Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls.
• Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams.
• Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access.
• Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime.
• Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner.
• Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments.
• Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles. Requirements
• Experience providing help desk, desktop support, or field technical support in a Windows-based environment.
• Working knowledge of Microsoft Windows 10, workstation hardware, and general hardware troubleshooting practices.
• Familiarity with Active Directory for basic user and device support activities.
• Understanding of LAN and WAN concepts, network connectivity principles, and basic network troubleshooting methods.
• Ability to diagnose issues involving wired and wireless networks, network hardware, and related infrastructure technologies.
• Experience handling service desk tickets with clear documentation and effective issue tracking.
• Comfortable supporting infrastructure projects and performing hands-on technical work in active operational environments.

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