IT Service Desk Specialist

Job Description Summary ‎ Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service. ‎ How will you make an impact & Requirements ‎ The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations. Key Responsibilities Provide remote technical support for end users across the organization Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs Troubleshoot and resolve hardware, software, network, and access-related issues Support laptops, desktops, mobile devices, and standard enterprise applications Assist with onboarding and offboarding, including provisioning and access coordination Collaborate with infrastructure, security, and application teams to resolve complex issues Maintain accurate documentation of incidents, resolutions, and processes Contribute to continuous improvement of Service Desk operations and user experience Qualifications 2-5 years of experience in IT support or Service Desk environments Strong knowledge of Windows, Office 365, and standard enterprise applications Experience with ITSM tools such as ServiceNow Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Preferred Qualifications Experience supporting remote enterprise environments Familiarity with healthcare or regulated industries Basic understanding of networking concepts ITIL Foundation certification or equivalent experience ‎

Compensation:

$20.90 to $31.35 Beware of fraudulent job postings: While Mosaic Health job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at recruiting@apree.health. Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. Learn More about Mosaic Health Learn More about Millennium Physician Group Learn More about CareMore Health Learn More about Castlight Health Learn More about Vera Whole Health