DESKTOP SUPPORT TECHNICIAN III

DESKTOP SUPPORT TECHNICIAN III

Salary $32.02 - $48.03 Hourly Location

FL 34982, FL

Job Type Full-Time Non-Exempt Job Number 26-54604 Department Information Technology Division Information Technology Opening Date 04/10/2026 Closing Date 4/24/2026 5:00 PM Eastern Description Benefits Questions Job Summary The IT Desktop Support Technician III serves as the advanced technical support specialist, resolving escalated issues and optimizing workflows for the helpdesk team. This position leads image management, creates documentation, and assists in ITSM process improvements. May serve as a delegate for the IT Manager when necessary.

Essential Job Functions Advanced Technical Support & Troubleshooting:

Resolve advanced support tickets and recognize system-wide issues. Serve as primary escalation point for Tier I & II technicians. Build and maintain standardized system images and deployments.

System Administration & Optimization:

Generate reports and manage internal software tools. Recommend and implement improvements to helpdesk operations. Perform AV support and asset/inventory management.

Leadership & Mentoring:

Train and support less experienced technicians. Maintain high-level documentation and update knowledgebase entries. Act as delegate for IT Manager when assigned.

COMPETENCIES

: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment. Advanced knowledge of desktop systems, networks, and imaging tools. Experience with IT service management tools and reporting. Strong leadership, mentorship, and communication skills. Ability to implement improvements and ensure service continuity.

PHYSICAL REQUIREMENTS

The position requires the ability to sit, stand, and walk for extended periods. It involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS

The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.

SUPPLEMENTAL INFORMATION

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

EEO STATEMENT

St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply. Qualifications Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively. High school diploma or equivalent (GED) required. Bachelor's degree in Computer Science, Information Technology, or a related field preferred. CompTIA certifications required. Minimum of 5 years of technical support experience. Equivalent training, certifications, or experience may be considered in place of preferred degree. Ability to lead technical initiatives and support staff development. Must be available during emergencies and natural disasters on short notice. This position may require evening and weekend work, sometimes with little advanced notice. Must have a valid Florida driver's license and maintain a good driving record or the ability to obtain within 30 days of employment. Additional Information Pay Grade G13 Driving Position - Operating County vehicles and/or equipment is a primary function of this position.

PRE-EMPLOYMENT SCREENING

This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.

BOARD APPROVED HOLIDAYS

(14 days per year) New Years Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day 3 Floating Holidays If a holiday falls on a Saturday, the Friday before will be observed. If the holiday falls on a Sunday, the following Monday will be observed. The County Administrator is authorized to change the observation schedule of holidays falling on weekends.

VACATION LEAVE

Years of Eligible Service Vacation Days per Year Less than 5.0 years 10 5.0 to less than 11.0 years 15 11.0 to less than 21.0 years 20 21.0 to less than 22.0 years 21 22.0 to less than 23.0 years 22 23.0 to less than 24.0 years 23 24.0 to less than 25.0 years 24 25.0 years and above 25 SICK LEAVE Paid Sick Leave accrues at a rate of eight (8) hours per month of service. Sick leave has an unlimited accrual balance.

OTHER BENEFITS

Health, Dental and Vision Plans Employee Wellness Center Life Insurance Shared Sick Leave Jury Duty or Witness Leave Military Leave Bereavement Leave State of Florida Retirement (FRS)

OPTIONAL BENEFITS AVAILABLE

Accident Protection Plan Deferred Compensation 01 Do you hold a high school diploma or equivalent (GED)? Yes No 02 Do you currently hold a CompTIA or comparable IT certification? Yes No 03 Do you hold at least five (5) years of relevant experience in information technologies, desktop support, application support, and/or administration. Yes No 04 Are you available to work during emergencies and natural disasters on short notice? Yes No 05 Are you available to work evenings, weekends, or with little advance notice? Yes No 06 Do you hold a valid FL driver's license and good driving record or the ability to obtain within 30 days of employment? Yes No Required Question Employer St. Lucie County Board of County Commissioners Address 2300 Virginia Avenue Fort Pierce, Florida, 34982 Website https://www.stlucieco.gov/departments-and-services/human-resources#!/