IT Support Desk Tech (Entry-Level)

IT Support Desk Tech (Entry-Level) Indian Harbour Beach, FL Job Details Full-time $18.86 - $21.91 an hour 22 hours ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Retirement plan Qualifications Record keeping Network troubleshooting Phone communication Equipment troubleshooting Technical user customer support System maintenance Computer hardware Issue tracking Hardware support Customer support ticket management 2 years Entry level Full Job Description The City of Indian Harbour Beach is seeking a motivated and service-oriented Entry-Level IT Help Desk Technician to join our organization. This position provides first-level technical support to end users through in-person, phone, and remote assistance, including troubleshooting hardware, software, and network-related issues. The incumbent will be responsible for documenting service requests, maintaining accurate records within the ticketing system, and assisting with system setup, maintenance, and user account administration. This role requires a strong commitment to customer service and effective communication with all staff. The City supports professional growth and offers a structured compensation pathway tied to performance, technical development, and increased responsibility.

Job Type:

Full-time Pay:

$18.86 - $21.91 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Compensation Package:

Holiday pay Hourly pay Overtime pay People with a criminal record are encouraged to apply Ability to

Commute:

Indian Harbour Beach, FL (Required)

Work Location:

In person