We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.

Responsibilities:

• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.
• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.
• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.
• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.
• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting.
• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed.
• Troubleshoot common technical problems methodically and escalate more complex issues when necessary.
• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.