Desktop Support Technician

We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly.

Responsibilities:

• Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed.
• Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards.
• Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use.
• Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals.
• Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests.
• Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information.
• Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness.
• Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests.