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IT Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Florida data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,419 / year median in Florida
+6% projected growth
Job Description
Description We are seeking an IT Support Specialist to provide hands-on technical support to end users in a fast-paced environment. This role is ideal for someone with strong troubleshooting skills, excellent customer service, and experience supporting Microsoft technologies. Responsibilities
+ Provide desktop and laptop support for end users
+ Troubleshoot Windows operating systems and Office 365 issues
+ Support hardware, software, printers, and mobile devices
+ Manage user accounts and permissions within Active Directory
+ Install, configure, and deploy workstations and software
+ Document issues and resolutions within the ticketing system
+ Escalate complex technical issues when necessary Requirements Requirements + 2+ years of IT support experience
+ Experience supporting Windows 10/11 and Microsoft 365
+ Active Directory administration experience
+ Strong troubleshooting and problem-solving skills
+ Excellent communication and customer service abilities Preferred
+ CompTIA A+ certification
+ Experience with ServiceNow, SCCM, or Intune
+ Experience supporting enterprise environments Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
Benefits
- 401(k) Plans
- Health Insurance
- Dental Insurance
- Vision Insurance