Tier II Technical Support Specialist at Level 10 Solutions Tier II Technical Support Specialist at Level 10 Solutions in Jacksonville, Florida Posted in 1 day ago.

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full-time About the Role Level 10 Solutions is seeking a skilled Tier 2 Technical Support Specialist for our Service Delivery team to provide dependable technical support for our clients. This role supports end users and workstations by resolving hardware and software issues, assisting with installation and maintenance, and helping ensure client systems remain stable, secure, and well supported. Our ideal candidate is initiative-taking and proficient in troubleshooting a range of technical issues, supporting network monitoring and security-related alerts, and contributing to the overall reliability of our clients' environments. At Level 10, our mission is to provide exceptional technology, leadership, and management through professionals committed to quality, integrity, and excellence through service, with responsible stewardship and honoring the trust placed in us. Core Responsibilities

• Manage incoming calls, system alerts, and user requests, ensuring each item is well documented, prioritized, and resolved through the PSA system.
• Provide remote and on-site support - including hardware and software installation, maintenance, and troubleshooting - with a focus on timely communication and complete issue resolution.
• Perform account management tasks, including password resets, user access updates, and security group modifications.
• Participate in network monitoring; identify, escalate, and address potential security threats; and deploy security products following established procedures and best practices.
• Coordinate with vendors for technology support, warranty service, and equipment repairs.
• Stay current with operating systems, network infrastructure, and security best practices, and participate in the on-call rotation as assigned.

Required Microsoft Certifications Candidates must hold at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate adds the MD-102 and/or MS-102, demonstrating administrator-level expertise across the Microsoft 365 ecosystem.

• MS-900: Microsoft 365 Fundamentals
• AZ-900: Microsoft Azure Fundamentals
• SC-900: Security, Compliance, and Identity Fundamentals
• MD-102: Endpoint Administrator Associate
• MS-102: Administrator Associate What We're Looking For
• Two to three years' experience in an MSP environment, with the ability to travel to client sites as needed.
• Strong customer service, collaboration, and critical-thinking skills, with clear, professional, customer-first communication.
• An initiative-taker who works effectively with minimal supervision - detail driven, technologically adept, and analytical in approach.
• A passion for troubleshooting and adapting to new technologies and evolving processes. Compensation, Benefits & Schedule
• This full-time role pays $25-$30 per hour, determined by experience, plus overtime pay.
• Benefits include health, dental, and vision insurance, a health savings account, a 401(k) and retirement plan, life insurance, and paid time off.
• The schedule is Monday through Friday in 8-hour shifts (expectedly for 40 hours/week), with participation in the on-call rotation.

If you take pride in exceptional service and want to grow with a team committed to quality, integrity, and excellence, we'd love to hear from you.