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Application Support Engineer
Job
Robert Half
Jupiter, FL (In Person)
Full-Time
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Job Description
We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Jupiter, Florida. This Long-term Contract position is suited to someone who can troubleshoot software and hardware issues, maintain a stable support environment, and work effectively across multiple technologies. The ideal candidate brings a practical, service-focused approach and can resolve incidents efficiently while helping improve day-to-day system performance.
Responsibilities:
- Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption.
- Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments.
- Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution.
- Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity.
- Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests.
- Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency.
- Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed.
- Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation.