A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Description Description Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment. We are seeking a customer-focused Help Desk Technician (Level 1) to serve as the first point of contact for internal users requiring technical assistance. This position provides frontline support by diagnosing and resolving basic hardware, software, and connectivity issues, managing IT service requests and tickets, and escalating more complex technical concerns as appropriate. The ideal candidate will possess strong communication and problem-solving skills, an analytical mindset, and a commitment to delivering responsive, professional, and user-focused technical support.
