IT Operations Support Specialist

We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs.

Responsibilities:

• Monitor system performance, identify issues, and resolve network and system failures effectively.
• Troubleshoot and address complex inquiries or complaints related to IT operations.
• Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues.
• Create and manage user accounts for software and network applications across the organization.
• Deploy and configure new hardware and software technologies to meet operational requirements.
• Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary.
• Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards.
• Train end-users on technology systems and processes to improve efficiency and adoption.
• Provide on-call support during off-hours, including nights, weekends, and holidays, as needed.