IT Support Specialist

MARTAC - 3.2

Melbourne, FL Job Details Full-time 7 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Computer Science Procedural guides Technical documentation Laptop (troubleshooting support) Hardware maintenance Software installation Internal employee customer service Computer hardware Desktop (troubleshooting support) VPN management Identity and access management (IAM) solutions Desktop administration Peripheral hardware support IT department experience Information Technology Full Job Description Position Summary Maritime Tactical Systems (MARTAC) is seeking a motivated and technically skilled IT Support Specialist to provide day-to-day technical support across our growing organization. This position serves as a primary point of contact for employee technology needs, supporting workstations, software, network connectivity, Microsoft 365, and other business applications. The IT Support Specialist will work closely with the Enterprise IT team to maintain a secure, reliable, and efficient technology environment while supporting MARTAC's cybersecurity and CMMC Level 2 compliance initiatives. This is a hands-on role requiring strong troubleshooting abilities, excellent customer service, and the ability to work independently while escalating complex issues appropriately. The position may also provide limited technical support to MARTAC's engineering and autonomous vessel Systems teams as needed. Key Responsibilities IT Help Desk & End-User Support Provide Level 1 and Level 2 technical support to employees across multiple MARTAC locations. Troubleshoot hardware, software, operating system, printer, peripheral, and connectivity issues. Install, configure, deploy, and maintain Windows-based laptops, desktops, and workstations. Support employee onboarding and offboarding, including device provisioning, account setup, access permissions, and equipment recovery. Respond to IT support requests, document troubleshooting steps, and track resolution through the organization's ticketing system. Provide remote and on-site technical assistance to employees. Assist with conference room technology, video conferencing, and collaboration tools. Maintain accurate IT documentation, troubleshooting guides, and standard operating procedures. Microsoft 365 & Enterprise Applications Support Microsoft 365 GCC High, including Outlook, Teams, SharePoint, and OneDrive. Assist with user account administration, password resets, multifactor authentication (MFA), and access management through Microsoft Entra ID. Assist with device enrollment, configuration, and compliance monitoring through Microsoft Intune. Support Microsoft Defender endpoint security tools, including basic alert review and remediation under the direction of senior IT personnel. Troubleshoot VPN connectivity, remote access, and authentication issues. Provide basic application support for enterprise platforms, including Jira, Confluence, ERP systems, and other approved business applications. Assist with software installations, licensing, updates, and access requests. Hardware, Network & Infrastructure Support Assist with the installation, configuration, and maintenance of IT equipment, including computers, monitors, docking stations, printers, and network peripherals. Troubleshoot basic wired and wireless connectivity issues. Assist with network infrastructure support, including switches, wireless access points, cabling, and connectivity testing. Coordinate with MARTAC's managed service provider (MSP) on escalated infrastructure and network issues. Maintain accurate hardware and software inventories, including device assignments, serial numbers, configurations, and asset lifecycle information. Support equipment refreshes, workstation replacements, and technology deployments. Assist with basic server, file share, and storage access troubleshooting under the direction of senior IT staff. Cybersecurity & CMMC Level 2 Compliance Support MARTAC's cybersecurity program and ongoing CMMC Level 2 compliance requirements. Follow established security policies, procedures, and access control requirements aligned with

NIST SP 800-171.

Assist with maintaining accurate hardware, software, and user account inventories for compliance purposes. Support endpoint security, patch management, vulnerability remediation, and system configuration requirements. Assist with collecting and organizing technical evidence for internal audits, compliance reviews, and CMMC assessments. Ensure IT support activities and system changes are properly documented in accordance with established procedures. Assist with user access reviews, account deactivation, and enforcement of least-privilege access. Identify and report suspicious activity, potential security incidents, and policy violations to the appropriate personnel. Follow established procedures for handling Controlled Unclassified Information (CUI) and other sensitive company information. Participate in cybersecurity awareness initiatives and continuous improvement efforts. Systems & Engineering Team Support Provide basic IT support to MARTAC's engineering and autonomous vessel development teams when requested. Assist with workstation setup, approved software installation, and connectivity troubleshooting for engineering personnel. Support equipment inventory and asset tracking for non-customer-funded engineering hardware. Coordinate with Systems personnel to ensure technical support activities do not disrupt engineering or operational environments. Escalate specialized engineering, development, and vessel-related technical issues to the appropriate technical teams. Maintain appropriate separation between Enterprise IT systems and specialized operational environments in accordance with MARTAC security requirements. Required Qualifications 1-3 years of experience in IT help desk, desktop support, or a similar technical support role. Working knowledge of Windows 10/11 operating systems and common business applications. Familiarity with Microsoft 365 administration and troubleshooting. Basic understanding of Active Directory, Microsoft Entra ID, and user account management. Foundational networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. Experience installing, configuring, and troubleshooting computer hardware and peripherals. Strong problem-solving skills and the ability to troubleshoot technical issues independently. Excellent communication, organizational, and customer service skills. Ability to manage multiple support requests and prioritize issues based on business impact. Ability to document technical procedures and support activities accurately. Willingness to learn new technologies, security practices, and compliance requirements. Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. CompTIA A+, Network+, or Security+ certification. Experience supporting Microsoft 365 GCC High environments. Familiarity with Microsoft Intune, Entra ID, and Microsoft Defender. Experience working with ticketing systems such as Jira Service Management or ServiceNow. Familiarity with

NIST SP 800-171, CMMC

Level 2, or other regulated IT environments. Experience working in defense contracting, manufacturing, engineering, or government-related environments. Familiarity with managed service provider coordination and vendor support. Basic understanding of virtualization, file servers, and enterprise backup systems.

Key Competencies Customer Service:

Provides responsive, professional, and effective technical assistance to employees at all levels.

Technical Troubleshooting:

Demonstrates a logical and systematic approach to diagnosing and resolving IT issues.

Security Awareness:

Understands the importance of cybersecurity, access controls, and compliance in a defense contracting environment.

Accountability:

Takes ownership of assigned support requests and follows issues through resolution.

Documentation:

Maintains accurate records of support activities, assets, and system changes.

Adaptability:

Works effectively in a growing organization with evolving technologies, processes, and business requirements.

Team Collaboration:

Communicates effectively with Enterprise IT, engineering, leadership, and external service providers. Work Environment & Expectations Primarily on-site at MARTAC's Melbourne, Florida facilities. May require occasional travel between local MARTAC locations. Must be able to lift and move IT equipment weighing up to 40 pounds. Occasional after-hours support may be required for planned maintenance, deployments, or critical IT incidents. Must comply with MARTAC information security policies, confidentiality requirements, and applicable contractual obligations. Must be eligible to access company systems and information in accordance with applicable U.S. government contractual and export-control requirements. Position Objective The IT Support Specialist plays a key role in maintaining the daily reliability, security, and usability of MARTAC's enterprise technology environment. Success in this position will be measured by timely issue resolution, positive employee support experiences, accurate IT asset management, consistent documentation, and adherence to MARTAC's cybersecurity and compliance requirements.

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?

Work Location:

In person