Service Desk Analyst Nextech - 3.2 Melbourne, FL Job Details Full-time $60,000 - $65,000 a year 10 hours ago Benefits Opportunities for advancement Qualifications Smartphone (troubleshooting support) Software deployment Desktop (troubleshooting support) Mobile device management System deployment Full Job Description Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America's largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today! Expert knowledge of large (2000+ client) Microsoft workstation environments, including client-side interactions with Active Directory and Microsoft 365 Demonstrated prior experience with large electronic management/deployment tools, such as Microsoft Endpoint/SCCM (preferred) or similar third-party tools Experience with Mitel phone system is a plus Experience with deployment and support Apple products (iPhone/iPad) and Verizon mobile plan management is required Prior exposure to HaloITSM is highly desired Knowledge of ITIL concepts and experience with robust incident and change management processes is desirable Experience with Citrix software or other enterprise-level thin client solutions desired Exceptional interpersonal and communication skills Ability to work in a collaborative, highly dynamic team, and fast-paced, growing environment Create, implement, and maintain new and/or improved processes and standard work which delivers an exceptional customer experience Identify needed areas for documentation, develop and implement cross-training/education plan with team members Perform the standard functions of a Service Desk Analyst Provide training on new hardware and/or software applications as needed Create user accounts and manage access control based on company policies

• Troubleshoot issues with Apple devices (iPhone/iPad) or Verizon mobile services

• Troubleshoot issues and assist users with ERP issues or escalate to the appropriate parties Other related duties as assigned