Desktop Support Technician

A financial services firm in Florida is actively seeking a new Desktop Support Technician to for a hand-on role, focusing on service continuity for client-facing platforms.  About the

Opportunity:

Shift:

Day Schedule:

Monday to

Friday Hours:

9am to 5pm (EST)

Responsibilities:

Acting as the main liaison for production incidents Performing L1 triage, user support, and troubleshooting Managing incidents end-to-end Creating and tracking tickets in ServiceNow / Jira Maintaining knowledge base documentation in Confluence Performing other duties, as needed

Qualifications:

3+ years of related work experience High School Diploma / GED Bilingual (English and Spanish) Experience with Application Support Solid understanding of Incident Management and Escalation Processes Solid problem solving and troubleshooting skills Great interpersonal and communication skills Proactive mindset

Desired Qualifications:

Associate's and/or Bachelor's Degree ITIL certification Experience working in a Banking and/or Financial Services setting Familiarity with ServiceNow, Jira, and/or Confluence Familiarity with Digital Channels Experience with Change/Release Processes Knowledge of AI-assisted Support