Help Desk Specialist

Help Desk Specialist at SAIC Help Desk Specialist at SAIC in Miami, Florida Posted in about 20 hours ago.

Type:

full-time

Job Description:

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365 . Roles and Responsibilities Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTA Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Governmen Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incident Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end use Creates tickets within the Remedy IT Service Management (ITSM) too Troubleshoots and repairs end user device Installs and troubleshoots software Re-images hardware Performs shared file access maintenance Maintains account Creates token Resets CAC/Token pin Maintains local registration authority capabilities Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customer Ensuring incidents are routed and/or escalated to the appropriate support group Escalates tickets to other IT support group Qualifications Active DoD TS/SCI clearance DoD 8570 IAT II Certifications 8 years of experience with High School Diploma; OR 6 years with AS/AA; or 4 years with BS/BA