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Help Desk Technician

Job

Academic Technologies, Inc.

Miami, FL (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Description Help for Job Description. Opens a new window.
POSITION SUMMARY
Address customer issues and resolve moderately complex problems in the areas of systems configuration/setup, network and computer security, product functionality, and systems enhancements; escalate to the appropriate team, as needed. Responsible for answering technical calls, entering trouble tickets into a ticket system. Responsible for monitoring and remotely maintaining clients through the use of Remote Management software. Possible bench work on computers brought into the office or server build outs.
DUTIES:
Answering technical calls and providing phone or remote support. Creating/maintaining service tickets and knowledge databases. Research events and alerts for potential resolutions to client and server issues. Maintain internal systems at office and perform installations of software as needed. Responsible for assisting with the support of Windows 10, Windows 11 and Microsoft Server Technologies Responsible for documenting processes and maintaining workflow processes. Maintaining a clean environment and support Student Service staff Rectifying client issues through the use of our management software. On site visits to client locations for any possible support functions.
REQUIREMENTS
Must be able to adjust to a rapidly changing environment Have interpersonal, communication (both verbal and written) and problem-solving skills. Must be a team player capable of success in high-stress situations. Experienced candidates are preferred. Must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of this position.