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Help Desk Technician

Job

Northpointe Staffing

Miami, FL (In Person)

$43,680 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/13/2026

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Job Description

Help Desk Technician Northpointe Staffing
  • 3.
7 Miami, FL Job Details Temporary From $21 an hour 1 hour ago Qualifications Desktop computer repair Spanish Smartphone (troubleshooting support) Laptop (troubleshooting support) Hardware maintenance English Operating system updates Microsoft Office Patch management Internal employee customer service Cloud service support Video conferencing software Computer hardware Desktop (troubleshooting support) Remote access management Computer management Virtualization Remote access software Customer support ticket management Microsoft Teams Portuguese Hardware management Assisting with digital banking services Webex Video conferences (communication methods) VPN management Desktop administration Cloud storage services Video conferencing systems operation Ticketing system technical support Full Job Description IT Help Desk Technician Serves as the critical first line of IT support. Primary tasks involve resolving technical issues, managing Active Directory accounts, configuring bank-specific hardware and software, and ensuring secure access to financial systems for office staff and remote workers. This position handles a blend of standard IT support and specific banking requirements.
Common day-to-day tasks include:
User & Account Management Account Access:
Resetting passwords and unlocking accounts for employees on Active Directory and banking core business applications.
Onboarding & Offboarding:
Provisioning and de-provisioning hardware and software for new hires and departing staff.
Banking Hardware Support Branch/Headquarters Hardware:
Troubleshooting issues with end user's endpoints (laptops, desktops PC and mobile devices).
Workstation Setups:
Deploying, updating, and repairing office laptops, desktops, and corporate mobile devices.
Software & Network Troubleshooting Banking Applications:
Assisting employees with internal banking software, financial portals, and encrypted email systems. Act as the first point of contact for internal staff to ensure business operations.
Remote Access:
Troubleshooting VPNs, virtual desktop environments (VDI), and secure remote access tools so financial advisors and international staff can work securely.
General IT:
Resolving issues with Microsoft 365, Teams, WebEx, Cisco Jabber and physical office telephony.
Security & Compliance Access Control:
Enforcing strict banking security protocols (such as Multi-Factor Authentication setups) and auditing hardware inventory.
Escalation:
Identifying security red flags (like suspected phishing emails or unauthorized device access) and escalating them immediately to the cybersecurity or network operations teams.
Ticketing & Customer Service Support Queues:
Managing support requests through ticketing system (ServiceNow)
End User Training:
Walking users through tech solutions remotely or in person, demanding a high level of bilingual customer service (English/Spanish or English/Portuguese is frequently required in Miami). IT Security Vulnerability Patching Endpoints updates and remediation:

Working closely with the INFOSEC Team (Information Security) to identify and remediate software vulnerabilities which represents a security operation vulnerability. Global Communication Policy Actively broadcast IT activities/events/project implementation/rollout/service interruption to all users:

Generates all IT global communications ongoing to guarantee the business operation.
    Must-Have Requirements:
    • 3-5 years of experience
    • Proven ability to diagnose, troubleshoot, repair, and update laptops, desktop PCs, and mobile devices such as smartphones & tablets
    • Experience performing hardware and software upgrades
    • Experience resolving issues with MS365, Teams, WebEx, Cisco Jabber
    • Ability to troubleshoot hardware and software problems
    • Experience helping customers with device settings, apps, and cloud storage
    • Bilingual in English/Spanish
    • Experience managing support requests through a ticketing system (preferably ServiceNow)
    • Experience troubleshooting
    VPNs & VDIs Pay:
    From $21.00 per hour Application Question(s): Do you have at least 3 years of Help Desk experience? Do you have experience resolving issues with MS365, Teams, WebEx, Cisco Jabber Do you have experience managing support requests through a ticketing system (preferably ServiceNow)? Do you have experience troubleshooting VPNs & VDIs?
    Language:
    Spanish (Required) English (Required)
    Work Location:
    In person